Contact Us
Welcome & Our Commitment
Thank you for choosing RoyalChessSet. We genuinely appreciate your interest in our collection of premium wooden chess sets and boards, and we are committed to providing you with a professional, responsive, and reliable experience at every step.
Whether you need help selecting the right chessboard size, understanding material differences such as rosewood vs. boxwood, confirming compatibility between pieces and boards, or checking the status of an existing order, our team is here to assist. We also welcome any feedback—your input plays a vital role in helping us continuously improve.
Fast-Track Resolution
To ensure the fastest possible assistance, please include your Order Number in the subject line or message body when contacting us about an existing order.
This allows our dedicated support team to quickly locate your details and provide efficient support without unnecessary delays.
Get In Touch
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Email Support:
[email protected]
We aim to respond to all inquiries within 12–24 hours during business days. -
Phone Support:
+1 (870) 648-6557
Available during our operating hours for direct assistance. -
Office Address:
911 FERGUSON ST APT 608, TEXARKANA, AR 71854, USA
This is our official administrative location where inquiries and orders are reviewed.
Business Hours
Our customer support team operates during the following times (Central Time):
- Monday – Friday: 9:00 AM – 6:00 PM (CT)
- Saturday: 10:00 AM – 4:00 PM (CT)
- Sunday: Closed
All times follow Central Time (CT), including CST and CDT. We are closed on major U.S. federal holidays.
Important: Returns & Exchanges Notice
Before sending any item back, you must contact us via email to obtain a Return Merchandise Authorization (RMA).
Important: Please do not send products back to the original shipping address without prior authorization. Unauthorized returns may not be eligible for processing.